Premium services
Our services
We offer a range of bespoke management services for your holiday home, handling everything from maintenance and cleaning to guest services, ensuring a seamless experience for both property owner and guests.
Professional cleaning
We understand that cleanliness is the first impression that can shape the overall perception of a stay, and that's why we've made our cleaning services a top priority.
Our team of professional cleaners ensures every property is spotless, delivering consistency in quality across all our holiday homes. They meticulously clean every room, focusing on all surfaces, corners, and hidden spaces, going beyond what the eye can see.
Beyond regular cleaning, we offer additional services such as mid-stay cleanings and special requests to suit guests' individual preferences. Our cleaning team is also responsive, ready to address any cleaning concerns promptly during the guests stay.
Routine maintenance
Regular inspections form an integral part of our strategy, ensuring that every property remains in top-notch condition.
Our experienced team conducts thorough checks to spot any potential issues, from plumbing and electrical systems to structural integrity and appliance performance. These inspections aren't merely about identifying and addressing wear and tear. They also provide an opportunity to enhance the aesthetic appeal of our properties.
Our goal is to create welcoming spaces that resonate with our guests' tastes and comfort, resulting in an unforgettable stay. By combining regular maintenance with thoughtful decor improvements, we ensure that all the vacation rentals we manage remain at the forefront of desirability and satisfaction.
Vacation property license
We simplify the process of obtaining a Vacation Property License by collaborating with our expert partner companies. Navigating bureaucratic procedures can be overwhelming, and our role is to provide strategic advice and guidance at each stage.
Our support spans understanding local regulations to compiling necessary paperwork. We work closely with our partners, who leverage their experience to assist you in filling out applications correctly, assembling all required documentation, and confirming your property meets all requisite legal, safety and quality standards.
While our trusted partners navigate the intricacies of the licensing process, we provide timely advice and insights. This collaborative approach ensures a smoother, more enjoyable journey in the vacation rental market for our property owners.
Customer Service
We are committed to delivering exceptional Customer service and end-to-end guest management. From the moment guests book one of our properties, our mission is to ensure they feel valued and cared for at every step.
During their stay, our local team is available 24/7 to answer any queries, resolve issues swiftly, and offer personalised advice, contributing to a memorable vacation experience. Our attentive approach continues right through to checkout, where we aim to make departures as hassle-free as possible.
Moreover, we understand the importance of customer service not just for our guests, but also for our property owners. We strive to be the reliable link between guests and owners, attending to property management needs, relaying important feedback, and always working to enhance our properties' appeal and performance. Our focus is on providing an unrivalled service experience for everyone involved in the vacation rental process.
Marketing
We excel in marketing properties to reach their maximum potential. We create compelling listings that highlight each property's unique features, aided by professionally taken photographs that capture the essence of the space and surroundings.
These high-quality images, coupled with enticing descriptions, allow potential guests to envision their stay, contributing to higher booking rates. In the digital age, we harness the power of social media, sharing captivating posts and engaging content across various platforms. This strategy not only showcases our properties but also facilitates a connection with a global audience, enhancing visibility and driving interest.
Further, we ensure our properties get optimum exposure by posting on all the top Online Travel Agencies (OTAs). By positioning our rentals on these high-traffic platforms, we increase their visibility to potential guests worldwide. Our proactive marketing approach, therefore, not only showcases the properties but also ensures they reach the right audience at the right time.
Property owner dashboard
We provide all property owners with an intuitive, personalised dashboard, allowing them a comprehensive view of their property's performance. This platform aggregates all past, present, and future bookings in one place, offering owners an efficient way to track occupancy rates and forecast revenue.
The dashboard also provides a clear view of earnings, itemising each transaction for absolute financial transparency. With our real-time reporting feature, owners can access their financial data anytime, thus eliminating any uncertainty about income generation.
Furthermore, we equip owners with insights into their property's performance. This includes metrics like average stay duration, peak booking periods, and guest reviews.
Flexibility
Your property, your rules. Unparalleled flexibility in managing bookings, preserving your rental history, and personalising your vacation rental journey.
We offer remarkable flexibility to property owners. If an owner already has an account with good reviews, we can manage it on their behalf, ensuring the valuable rental history and positive reviews remain intact. This continuity can be crucial in maintaining a property's desirability among potential guests.
For owners who prefer a hands-off approach or those new to vacation renting, we can incorporate their property into our own professionally managed account. Both options still provide all the benefits of our extensive marketing, guest management, and maintenance services, enhancing their property's visibility and appeal.
Additionally, we understand the importance of personal use of properties. Owners can easily block out dates for their own use or for friends and family, ensuring the property is available when they need it. Lastly, our service agreements offer the freedom to exit at any time, reinforcing our commitment to providing a service that is as flexible as it is comprehensive.
